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Salesforce study warns against rushing LLMs into CRM workflows without guardrails

Salesforce’s CRMArena-Pro test reveals state-of-the-art models—including GPT-4o—fail to meet critical enterprise needs in CRM, especially around secure, multi-turn processes.

By Mastufa Ahmed
5 mins
CRM SystemsGenerative AI
Opinion
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Why leaderboards fall short in measuring AI model value

By David Talby
5 mins
Artificial IntelligenceData QualityGenerative AI
Feature
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8 signs that outdated IT systems are killing your business

By John Edwards
7 mins
Digital TransformationEnterprise ArchitectureIT Strategy
Opinion

AI benefits don’t scale

By Bob Lewis
5 mins
Artificial IntelligenceIT StrategyStaff Management
News Analysis

Salesforce Industry Cloud riddled with configuration risks

By Lucian Constantin
8 mins
Cloud SecuritySalesforce.com
Opinion

4 levers every IT leader should pull to do more with less

By Ayman Essmat
10 mins
Business IT AlignmentSoftware LicensingVendor Management
Feature

How CIOs are getting data right for AI

By Stan Gibson
9 mins
Data GovernanceData QualityData Warehousing
Tip

6 ways tech partners can jumpstart innovation

By Kate Vitasek
5 mins
ICT PartnersIT StrategyInnovation
News

Pentagon’s $11B IT modernization struggles with cost overruns, delays, and cybersecurity gaps

By Gyana Swain
5 mins
Digital TransformationIT Management

CIO Leadership Live

video

CIO Leadership Live with Nikhil Bhushan, CTO, Starbucks India

With Starbucks India brewing plans of a 1000 stores by 2028, how does the café chain maintain a robust technological infrastructure to keep stores running seamlessly? With their commitment to the environment, how do they contribute to the sustainability goal through technology? Nikhil Bhushan, CTO of Starbucks India spills the beans on this episode of CIO Leadership Live.

17 Feb 2025 20 mins
CIOCIO Leadership Live
See all videos

Latest news & fresh reads

opinion

How emerging technologies are redefining enterprise architecture

Emerging tech like AI and IoT are no longer add-ons but core components, forcing architects to design holistic, integrated business ecosystems from the start.

By Rajprasath Subramanian
13 Jun 2025 6 mins
Enterprise ArchitectureInternet of ThingsQuantum Computing
feature

Custom AI models help MWAA deliver better airport experiences

The Metropolitan Washington Airports Authority’s real-time intelligence platform — based on homegrown AI models — is cutting down wait times from the garage to the gate at Dulles and Reagan airports.

By Paula Rooney
13 Jun 2025 6 mins
CIO 100Digital TransformationGovernment IT
case study

Blending tech and business to transform a retail icon

Aligning technical expertise with business goals is common advice for IT leaders, but it’s another thing putting it all into practice. South Korea’s leading health and beauty retailer Olive Young is a model example of how both tech and organizational domains can benefit from each other to promote growth.

By 이지현
13 Jun 2025 8 mins
Business IT AlignmentIT SkillsRetail Industry
opinion

Making the case for product in a cost-conscious environment

In tight times, show product as a smart investment. Tie it to business goals, prove early wins and unlock long-term agility and value.

By Michael Bertha
12 Jun 2025 6 mins
Business IT AlignmentIT LeadershipIT Strategy
feature

How AI agents and agentic AI differ from each other

The two related technologies can work together, but CIOs should understand the difference to protect against vendor hype and obfuscation.

By Grant Gross
12 Jun 2025 6 mins
Artificial IntelligenceGenerative AI
tip

6 ways to stay protected when system integrators use AI in RFP responses

Ensuring transparency in AI-generated RFPs and holding vendors accountable is a vital part of the SI evaluation process. Here’s what organizations should look out for.

By Ted Rogers
12 Jun 2025 5 mins
CIOICT PartnersIT Strategy
news

CIO100 ASEAN Awards 2025 nominations now open

Shine a spotlight on your technology innovation success.

By Estelle Quek
12 Jun 2025 4 mins
IT Leadership
opinion

MCP: A strategic foundation for enterprise-ready AI agents

Why CIOs should pay attention to the infrastructure behind intelligent autonomy.

By Jim Liddle
11 Jun 2025 5 mins
APIsDevelopment ToolsGenerative AI
news

Rimini Street extends SAP support until 2040

The independent support provider Rimini Street is offering an alternative solution to SAP customers who are unwilling to switch.

By Manfred Bremmer
11 Jun 2025 4 mins
ERP SystemsSAPTech Support
opinion

What I learned from a messy billion-dollar digital transformation

Real digital transformation isn't about flashy tech, but about fixing foundational processes and aligning people to navigate organizational complexity.

By Jean-Loup Richet
11 Jun 2025 14 mins
Digital TransformationIT LeadershipIT Strategy
feature

New US CIO appointments, June 2025

Congratulations to these 'movers and shakers' recently hired or promoted into a new chief information officer, senior IT, or board role.

By Martha Heller
11 Jun 2025 9 mins
CIOCareersIT Leadership
interview

How journey teams transformed IT at Ochsner Health

CIO Amy Trainor discusses the steps she took to reorganize fragmented IT into cross-functional patient and provider focused teams.

By Martha Heller
11 Jun 2025 7 mins
Digital TransformationHealthcare IndustryIT Skills

Spotlight: New Thinking about Cloud Computing

Articles Buyer’s Guide

Cloud computing is highly established in its many forms, and IT’s view has shifted from understanding the concept to making the best use of it to solve both technology and business challenges. The time is ripe to step back and revisit your thinking about the cloud.

View All

Hear from the Experts

You cannot wait to be transformative. You have to look at opportunity gaps.
Read the story
Sanjib Sahoo
Chief Digital Officer and EVP, Ingram Micro
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DEMO

video

Google’s ChromeOS Flex turns old PCs into Chromebooks

Can you give your old PC a new life? In this DEMO episode, we travel to the U.K. to see Google’s ChromeOS Flex in action. ChromeOS Flex is a lightweight, secure, and cloud-first operating system that can be installed on nearly any laptop or desktop. Google ChromeOS Customer Engineer Jon Mooney shows Foundry’s Matt Egan how IT teams can repurpose aging hardware, reduce e-waste, and extend device life by up to 10 years — all while saving on hardware refresh costs.

11 Jun 2025 19 mins
GoogleIT Operations
See all videos

Upcoming Events

Jun/19
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roundtable dinner

Navigating the Evolution of IT Operations: How AI is Enabling the Critical Role of Observability

19 Jun 202518:30-21:30 GMTSearcy's at The Gherkin
CIO
Jun/24
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in-person event

FutureIT Calgary

24 Jun 2025Calgary TELUS Convention Centre
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in-person event

FutureIT Dallas

25 Jun 2025Union Station
Emerging TechnologyEventsIT Leadership
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brandpost Sponsored by Rocket Software

Modernization means putting developers in the driver’s seat

By Puneet Kohli
4 mins
Artificial Intelligence
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brandpost Sponsored by JumpCloud

The augmented IT team: How AI is reshaping IT roles and skills for the future

By Joan Goodchild
4 mins
Artificial Intelligence
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brandpost Sponsored by Trace3

Modernizing healthcare cybersecurity with lessons from the Fortune 500

By Karen Schwartz
3 mins
Security
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podcast

CIO Leadership Live Australia with Nick Sone, Chief Customer Officer, Brennan

20 mins
CIO Leadership Live
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podcast

Why cloud costs are skyrocketing, and what IT leaders can do about it | What IT Leaders Want, Ep. 8

41 mins
Cloud ComputingCloud Management
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podcast

Khaled Tawfik, CIO, City of San José on the AI Coalition to promote responsible and purposeful AI.

11 mins
CIO Leadership Live
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video

CIO Leadership Live Australia with Nick Sone, Chief Customer Officer, Brennan

20 mins
CIO Leadership Live
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video

Why cloud costs are skyrocketing, and what IT leaders can do about it | What IT Leaders Want, Ep. 8

41 mins
Cloud ComputingCloud Management
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video

Khaled Tawfik, CIO, City of San José on the AI Coalition to promote responsible and purposeful AI.

11 mins
CIO Leadership Live
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